For

Never miss a patient's WhatsApp enquiry again

Clinics and aesthetic practices live and die by the booking. A prospective patient WhatsApps to ask "how much is the treatment," "do you have anything this week," or "can I move my appointment" — and if the front desk is with a patient, on lunch, or closed for the day, that enquiry sits unanswered while they message the clinic down the road.

RocketReply answers on the channel patients actually use. The moment a WhatsApp call goes unanswered or a message lands while your team is busy, it replies in seconds — and, on the AI plan, holds the whole conversation until someone at the clinic takes over.

Calls and messages, both covered

• A missed call gets an instant reply: "Sorry we missed you — we're with a patient. Which treatment were you asking about, or would you like to book?"
• An incoming message is answered instead of sitting on read while the patient's interest cools.

Three levels of answer

• Starter — every missed call and message gets an instant, on-brand reply in your clinic's voice.
• Pro — an AI assistant handles the back-and-forth: opening hours, availability, what a treatment involves at a high level — keeping the patient engaged and steering toward a booking.
• Business (rolling out) — once the AI has the patient's name, the treatment they want, and their preferred time, it can pass that to your booking system or an automation via webhook, so an enquiry becomes a pencilled-in appointment without manual re-entry.

Why WhatsApp, specifically

Patients don't fill in a contact form at 9pm — they WhatsApp. It's private, it's fast, and it's where they already message everyone. That's also exactly when your front desk is closed and the enquiry would otherwise die overnight.

RocketReply covers that channel around the clock. No new number, no call-forwarding — one QR scan connects the number your patients already message.

Honest about the boundaries

This is patient-facing, so the guardrails matter. On Pro, the AI works from instructions you set plus hard rules: it never invents a price, a clinical claim, or an appointment slot it can't confirm, and it hands anything medical or out-of-scope straight to your team. RocketReply isn't a diagnosis tool and won't pretend to be — it captures the enquiry and keeps the patient warm so a human can close the booking properly.