Terms of Service

These Terms govern your use of RocketReply, operated by Mahtani Pte Ltd ("RocketReply", "we", "us"). By signing up or using the service, you agree to these terms.

1. What RocketReply does

RocketReply detects when a WhatsApp call to your business goes unanswered and automatically sends the caller a WhatsApp message on your behalf. You are responsible for using the service in compliance with applicable laws, WhatsApp's Terms of Service, and your own customer relationships.

2. The WhatsApp number you connect

RocketReply connects to whichever WhatsApp number or account you choose to link — typically the one your customers reach you on. You may connect a number you also use personally, or a dedicated business number/account kept separate from your personal one; that choice is yours. RocketReply pairs as a linked companion device, in the same way WhatsApp Web does, and you can unlink it at any time from Linked Devices.

You choose which account to connect and are responsible for that choice, and for using RocketReply in accordance with WhatsApp's own terms. We keep sending volumes low and human-paced. We do not control the WhatsApp platform and cannot guarantee its continued availability to any particular account.

3. Consent and no spam

RocketReply only ever replies to people who contacted your business first — by calling it or by messaging it. It never starts a conversation, and it is not a broadcast or marketing tool: there is no way to send a message to someone who has not just written to you or rung you. You may not use RocketReply to send deceptive, abusive, fraudulent, or unlawful messages.

4. Subscription and billing

RocketReply is offered on a monthly subscription. New accounts receive a 14-day free trial. Billing is handled by Stripe; you can manage or cancel from the billing portal at any time. We do not offer annual prepayment.

5. Data and ownership

You retain ownership of your data. We act as a processor, hosting your data with Supabase and Railway and sending messages through your own WhatsApp connection. We do not sell your data.

6. Service availability

RocketReply is operated on a best-effort basis, and we do not guarantee any specific level of availability under standard plans. We target 99.5% monthly availability, measured by independent external monitoring and published live at status.rocketreply.ai, which serves as the public record of service uptime and incidents. Support is provided by email on a best-effort basis. Because the service works through your own WhatsApp connection, availability also depends on your linked device and session remaining connected. Availability commitments, service credits, and defined support response times are available under custom plans — contact us for details.

7. Limitation of liability

RocketReply is provided "as is". To the extent permitted by law, our liability is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for WhatsApp bans, number restrictions, lost messages, or third-party platform changes.

8. Termination

You may cancel at any time. We may suspend or terminate access for violations of these terms. Upon cancellation, your data is retained for a reasonable period and then deleted.

9. Governing law

These terms are governed by the laws of Singapore, and disputes will be resolved in the courts of Singapore.

10. Contact

Questions? Email [email protected].