For

Schedule pickups and deliveries straight from WhatsApp

Most of what hits a logistics customer-service line is the same handful of requests, over and over: "Can you pick up from this address?" "Where's it going?" "What time can the driver come?" Every one of those calls and messages ties up a person to collect a pickup address, a delivery address, and a time — details that then have to be typed into your dispatch system by hand. RocketReply turns that routine intake into something that runs itself.

It connects to the WhatsApp number your customers already use, and when a call is missed or a scheduling message comes in, it doesn't just reply — on the Business plan, it collects the booking and drops it straight into dispatch.

The routine request, handled end to end

This is where RocketReply's Business plan earns its place in a logistics operation. Instead of a person working the phone for every pickup, the AI runs the conversation and the capture:

• It collects the details you define — pickup address, delivery address, pickup time/window, contact, package type, reference number — as custom capture fields you set up once.
• It confirms them back to the customer — "Pickup at 12 Jalan Besar, delivering to 40 Orchard Road, ready by 4:30pm — correct?" — so nothing goes into dispatch wrong.
• It fires a webhook into your dispatch system — on confirmation, the structured booking is POSTed to your dispatch, TMS, or an automation like n8n or Zapier, so a job appears in your queue without anyone re-keying it.

The result: the repetitive scheduling requests that flood your customer-service center get captured accurately, 24/7, and land as ready-to-route jobs — while your team handles the exceptions that actually need a human.

Calls and messages, both covered

• A missed call gets an instant reply that starts the booking: "Sorry we missed you — happy to arrange a pickup. What's the collection address?"
• An incoming message is answered and worked through to a confirmed job, any hour.

The plan ladder

• Starter — every missed call and message gets an instant, on-brand reply.
• Pro — an AI assistant holds the whole scheduling conversation in your voice.
• Business — everything in Pro, plus custom capture fields and webhook delivery into your dispatch system, with priority and live support to wire it into your workflow. This is the tier built for logistics.

Why WhatsApp, specifically

Pickup requests come in on WhatsApp because it's fast and it leaves a written trail both sides can refer back to. That's exactly the channel a dispatch team can't watch continuously while it's coordinating drivers — so requests queue up, and callers wait.

RocketReply covers it around the clock. No new number, no call-forwarding — one QR scan connects the number customers already message.

Honest about the boundaries — and why they matter here

For logistics, a wrong address or time isn't a typo, it's a failed job. So the guardrails are deliberate: on Business, the AI only records what the customer actually gave it — it never guesses or completes an address — it confirms every booking before it's sent, and it hands off to a person the moment something is ambiguous, urgent, or outside your defined scope. RocketReply automates the routine, high-volume scheduling; your dispatchers stay in control of the edge cases and the driving.