For

Answer every guest's WhatsApp — at any hour

In hospitality, guests expect an answer now — whether it's a booking enquiry at midnight, a "what time is check-in?" on arrival day, or a request during their stay. But you can't staff the front desk to reply to WhatsApp instantly around the clock. Every slow reply is a guest who feels ignored, or a booking that goes to the property that answered first.

RocketReply answers on the channel guests actually use, at any hour. A missed WhatsApp call or an unanswered message gets an instant reply, and on the AI plan the conversation is handled until your team picks it up.

Calls and messages, both covered

• A missed call gets an instant reply so the guest knows they've been heard.
• An incoming message is answered immediately, day or night, instead of waiting for the desk to be staffed.

Three levels of answer

• Starter — every missed call and message gets an instant, on-brand reply in your property's voice.
• Pro — an AI assistant handles the recurring questions: availability, check-in and check-out, amenities, directions — keeping guests looked after without waking your team.
• Business (rolling out) — the AI passes booking or request details to your PMS, ticketing, or an automation via webhook, so an enquiry becomes an action in your system automatically.

Why WhatsApp, specifically

International and local guests alike default to WhatsApp — no roaming charges, no app to learn, just a message. It's the channel guest communication has moved to, and the one hardest to cover 24/7 by hand.

RocketReply covers it around the clock. No new number, no forwarding — one QR scan on the number guests already message.

Honest about the boundaries

On Pro, the AI works from instructions you set plus hard guardrails: it never invents a rate, a policy, or an availability it can't confirm, and it hands anything sensitive — complaints, incidents, special requests — to your team. RocketReply keeps guests attended to between staffed hours; your people still own the guest relationship.