For

Never leave a concierge client waiting on WhatsApp

Concierge is a responsiveness business. A client messages a request — a booking, an arrangement, a "can you sort this?" — and the whole value proposition is that someone answers, fast, whatever the hour. Miss it, and the premium promise cracks. But no single person can be awake and available on WhatsApp 24/7.

RocketReply keeps the response instant even when you can't be. A missed WhatsApp call or an unanswered message gets a reply in seconds, and on the AI plan the request is acknowledged and worked until your team takes over.

Calls and messages, both covered

• A missed call gets an immediate reply so the client never feels dropped.
• An incoming message is acknowledged right away and the details gathered, not left waiting for business hours.

Three levels of answer

• Starter — every missed call and message gets an instant, on-brand reply in your service's voice.
• Pro — an AI assistant acknowledges the request, asks the clarifying questions, and captures what's needed — so the client feels handled the moment they reach out.
• Business (rolling out) — the AI routes the captured request into your task system, dispatch, or an automation via webhook, so what the client asked for becomes a job in your workflow automatically.

Why WhatsApp, specifically

Concierge runs on WhatsApp — it's direct, personal, and immediate, exactly the relationship clients are paying for. And it's the channel where a slow reply does the most damage to a premium brand.

RocketReply covers it continuously. No new number, no forwarding — one QR scan on the number clients already use.

Honest about the boundaries

On Pro, the AI works from instructions you set plus hard guardrails: it never invents a confirmation, a price, or a commitment it can't stand behind, and it hands anything sensitive or high-stakes to your team immediately. RocketReply protects the response-time promise and captures the request cleanly; your people still deliver the service.